Interesting comment in the DM a couple of days ago:
"Was working in Waterside (BA HQ) and we told BA management about the flaws in the TCS iFLY system. They wouldn't listen and this is what you get. As for the power outage that is absolute rubbish. Two data centres, BoHo and Cranebank, both have dual power feeds from two suppliers and then there are the diesel generators that automatically kick in too. The last major outage with iFLY couldn't be fixed by TCS after 7hrs. The small group of guys left in BoHo were told to sort it out and it only took them 30mins. TCS have no skills in this area at all, they're nice guys but there it ends. Experienced senior management like Sarah Endersby, Steve Harding etc etc all got rid of. IAG directors to blame inc BA CEO Alex Cruz."
TCS = Tata Consultancy Services
BoHo = Boadicea House (Hatton Cross)
iFLY = BA's passenger services platform