If summary of the Times article by David is correct, BA need to be taken to the cleaners by its former customers. The saying "When you find yourself in a hole, stop digging" applies here. Rapaciousness and sheer greed are running rampant through too many departments of this company. Even though they were unable to deliver the service purchased by their customers, they still want to make a few extra quid out of this debacle. As ever, BA employees on the front line will face the wrath of passengers while the "suits" will be miles away working out when to buy and sell their shares and planning how to spend their well earned bonuses.
PM
ps. How hard was BA's customer handling system working that day? Was it running at close to or beyond its transactional limit? If it was close to its limit, the merest problem will tip you into the void. Maybe they should learn from their aicraft. Their twin engined aircraft always have more than 50% spare capacity and their four engined aircraft always have a spare third. And their IT systems have how much spare capacity?