Originally Posted by
DaveReidUK
I think it's more a case of staff failing to draw passengers' attention to the fact than an 0800 number had been set up to handle rebooking and information calls.
Oh, I didn't know that. That should be free from UK mobile networks nowadays.
I assumed that if the Times is talking about 55 pence a minute, they mean premium rate, probably 0844, though I suppose some people can have a high charge for ordinary numbers if they run out of bundle minutes.