Originally Posted by
DaveReidUK
The Times today quotes the energy companies as saying there were no power supply issues in the area.
Among other criticisms levelled at BA in the article are that they threatened to leave passengers stranded even though empty seats to their destination were available, unless they paid for an upgrade, refused to rebook pax on other airlines with capacity, and that they failed to adequately publicise alternatives to the premium-rate number that passengers were using to contact them.
As of last night, some 25,000 people had still been unable to travel.
Although I would certainly sympathise if people were still only able to use a premium rate number, after various regulatory changes to practice with these, the BA website seems to have nearly all 0344 numbers now, with one exception, which looks more like a failure in updating tne website and might well be worked around by calling the 0344 anyway.
https://www.britishairways.com/en-gb...cts/contact-us
0344 numbers are not premium rate, and will be inclusive in call bundles.
Can the Times accusation be taken to imply that the airline staff were giving out an 0844 number, or are such numbers printed on the tickets or associated material, or were some people just not doing very well at looking up the website?