ve3id
Here's the promise by Cruz to tell you what happened:
“We will have completed an exhaustive investigation on exactly the reasons of why this happened,” Mr Cruz said. “We will, of course, share those conclusions once we have actually finished them."
BA flights grounded: Apologetic CEO Alex Cruz denies catastrophic computer failure was caused by job cuts | The Independent
So download that article and other reports of the same statement. because, then, if he does not - we'll really know the truth.
Unfortunately, he can't say, 'The IT systems were like that when I took the job and I was told everything was fine.' Not least because that pushes it all onto Walsh & Co sitting round that big fat trough.
The Board can't fire him - because then he might tell the truth! Happily, this is so huge that BA cannot get away without very serious, long term damage and that will drive them up or out.