Originally Posted by
crewmeal
This could be his "Piece de resistance"
"But Alex Cruz, the airline’s chairman, said that after a “rough start”, passengers now welcomed the opportunity to pay for M&S snacks on European short haul flights.He told the Sunday Times: It's going great. Customers say to us: 'Finally, I have good choices. No more chicken or beef'.".
You have to wonder what phantom he has been speaking to. Every one of those impacted in our office has said what a poor reduction in service it is.
BA also always comment only about the food, whereas the key thing most appreciated on short haul was a refreshing drink. And even for food, having a choice of chicken or beef had long been in their dreams, having to put up with the "birdseed". The drinks had become the only reasonable bit.