old,not bold
The real problem that the industry faces is that a significant number of Cabin Crew, in the USA particularly but not solely, have been taught/encouraged/trained to behave towards passengers in a bullying and threatening manner, if and when a passenger questions any instruction, including one to give up a seat, get off the plane for no good reason, and so on. Cabin Crew sometimes appear unable to distinguish between the instructions they must legitimately issue for the safety and good conduct of the flight, and instructions which have some other purpose, such as accommodating over-booked passengers. These same people are far too fond of making dire threats of legal and police action.
Another consequence of 9/11?