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Now Delta airlines have joined the party

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Now Delta airlines have joined the party

Old 4th May 2017, 10:53
  #1 (permalink)  
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Now Delta airlines have joined the party

I found this an appalling way to treat paying customers.
Watching the video, the family had paid for all its seats, the flight was overbooked. There was no counter offer discussed, i.e. a free hotel and cash.

Then Delta tries to twist the situation to their advantage by quoting safety regs by stating the 2 yr old must sit on the parent's lap for the duration of the flight, FAA rules apparently whilst Deltas own website clearly states 2 yr olds can travel in kids seats the parents had carried onto the flight.

https://www.youtube.com/watch?v=p7pM8IyxpTc
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Old 4th May 2017, 11:43
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These problems should be sorted at check in or the gate. The airlines that allow it to get to the cabin have serious management issues.
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Old 4th May 2017, 11:47
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From Delta's own Website 2 minutes ago (my bolding)

"Infant & Child Seating
We want you and your children to have the safest, most comfortable flight possible. For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat.

If you decide to use a child safety seat aboard the airplane, there are a few restrictions and guidelines you'll need to follow."
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Old 4th May 2017, 12:25
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Originally Posted by DroneDog View Post
Then Delta tries to twist the situation to their advantage by quoting safety regs by stating the 2 yr old must sit on the parent's lap for the duration of the flight, FAA rules apparently
Which is, of course, nonsense:

"Did you know that the safest place for your child on an airplane is in a government-approved child safety restraint system (CRS) or device, not on your lap? Your arms aren't capable of holding your child securely, especially during unexpected turbulence.

The Federal Aviation Administration (FAA) strongly urges you to secure your child in a CRS or device for the duration of your flight. It's the smart and right thing to do so that everyone in your family arrives safely at your destination"

FAA: Flying with Children
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Old 4th May 2017, 12:26
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I expect regulations on approved child seat but I did not hear that being raised as an issue, the stewardess could have stated:

"you need to use one of our approved seats".
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Old 4th May 2017, 12:26
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FAA advisory on the topic

"...there are a few restrictions and guidelines you'll need to follow."
Which are...
http://www.faa.gov/documentLibrary/media/Advisory_Circular/AC_120-87C.pdf

Was the child 2?
Was the seat approved and labelled?
Was a seat available that the cabin crew determined could be used safely?
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Old 4th May 2017, 12:34
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From Deltas website
Attached Images
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Old 4th May 2017, 12:47
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I would say that some staff use the power they have to make life miserable as a job perk.
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Old 4th May 2017, 13:07
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Well let's be careful here. The family HAD purchased the seat, yes, but they'd purchased it for their 18yr old son, who had since traveled on another flight, and they assumed they could use his seat to put the car seat in. Airline tickets are not transferable. An innocent enough assumption on the part of the family, but the person above, who said this should have been sorted out at checkin, is absolutely correct.
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Old 4th May 2017, 13:12
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Ah ha, that offers more information I was unaware of.
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Old 4th May 2017, 13:47
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It is outrageous that the Delta staff would attempt to get a parent to hold a child during a flight against the parents best judgement. That line of discussion should be off the table.
They are presuming that the parents feel capable of doing that.

As for bouncing the family in the name of enforcing the non-transferability of the ticket (giving the benefit of a doubt to Delta), in the context of this particular situation, that would still be pretty seedy for a company that depends on good public relations.
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Old 4th May 2017, 17:36
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Interesting to read your reaction .Scott if you, holding a valid ticket, are offloaded to allow a family who haven't a valid additional ticket insisting on using an extra seat for a car seat for an infant. I'm sure you would be very understanding of the situation and walk away with a smile on your face.

Definitely agree that these issues should be resolved at check-in ideally, or at the gate at the latest. With internet check-in being used by so many I think the gate staff are becoming more important as the check-in process is by passed by many passengers these days
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Old 4th May 2017, 17:43
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People salivate with schadenfreude and anxiously await to be offended and appalled in today's pathetic socially polluted environment. It is outrageous that people make premature half-informed judgments based on the internet and social media. People love to do it though.. Nonetheless, I am outraged. I am appalled. I am shocked and appalled. I am offended. I shall take my business elsewhere, ( for at least four weeks). I shall post this on social media and give it a four-star rating...and a "Like". BLAH BLAH BLAH
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Old 4th May 2017, 19:12
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Delta Flight Removes Parents due to 2yr old

Family with 2yr old told to vacate plane due the fact that FAA rules state that the infant cannot occupy a car seat placed in a normal seat or that the infant cannot occupy a normal seat.

Father claims that Delta flew them to Hawaii from LAX, but why not back?

Father asks what are they to do once off the plane. At 6:48 the 'attendant' seems to say "You're on your own".

https://www.liveleak.com/view?i=53e_1493878088

Question: If Delta flew them in (Rightly or wrongly), shouldn't Delta be responsible to get them back?

Delta staff 'tell California couple they could be jailed' | Daily Mail Online
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Old 4th May 2017, 19:34
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Family with 2yr old told to vacate plane due the fact that FAA rules state that the infant cannot occupy a car seat placed in a normal seat or that the infant cannot occupy a normal seat.

And the solution is?
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Old 4th May 2017, 19:50
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Overbooking

Last week I flew with American Airlines from Vancouver, BC to Austin, TX and return.

ALL four legs were overbooked.

I will NEVER fly on ANY American owned airline again.
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Old 4th May 2017, 21:35
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Do U.S. airlines overbook business class?

I've a flight with United, booked before the debacle, in Business in July. LAX to SFO, presumably a popular route!

What are the odds of getting bumped!
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Old 5th May 2017, 01:34
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I'd say you are well safe alerire as all carriers have learnt sharp lessons in the past month. It's the same when a carrier has a crash - just afterwards is their safetest time. (normally!)
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Old 5th May 2017, 02:05
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LAX-SFO.... busy route. If you get bumped, chances are you'd be on the next flight, probably within a few hours and with a nice bit of cash in your back burner. Overbooking isn't always a bad thing.
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Old 5th May 2017, 06:27
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This is one flight out of thousands of US flights that flew on that day. So as far as I can tell it comes down to the fact that as the family had paid for the seat for the 18 year old son they thought it would be ok to put the child seat in that seat. It wasn't.
Having lived in the US we have travelled on many internal flights. Never have we seen any one being thrown off a flight or had any trouble ourselves. The number of flights that we have been on where they have asked for volunteers to fly later can be counted on one hand and never has there not been enough volunteers.
We have used Delta(80%), United, Jet Blue, South West and Virgin internally, all with no problems. Follow a few simple rules, check in on line (most Americans don't), get to the airport in good time, don't think that the rules don't really apply to you and finally check in a bag. I know it can cost more but they don't like the hassle of trying to find your bag if they want to bump you off.
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