Strengths and weaknesses of London Gatwick Airport customer service management
Im currently doing a report on the Customer Service Management at Gatwick Airport and am advised to do SWOT analysis (Strength, weaknesses, opportunities and threats) i have found strengths easily enough as youd expect they are well advertised by the airport but im not sure for the weaknesses do you think i could use customer reviews as a source as im struggling to find something more formal and can you think of any potential weaknesses? Also as a threat im thinking of using the highly rated customer service at Heathrow do you think that would be suitable? Thanks for any help you can offer