I think no mater what ,you need bums in seats to make money,Even if this means ,smilling and being nice to the fat,Drunken ass hole in row 12.Its all about being proffesional.Thats what you are being payed for!I have at times felt sorry for F/A on flights Ive been on.QF staff your issue are with your employer not the travelling public!!Never had any probs when flying Ansett