Qantas supporters , please dont get upset because some is stating some facts. Instead be proactive and seek out the problems (if you are QF employees)and try and turn things around. I think it would be good job security.
I am a expat pilot and travel every month overseas. I will not travel Qantas due to the bad service. I travel SQ which the cattle class is equal to qantas business class ( except for the seating).
I recently traveled QF to Adelaide domestic and was battling to get a second cup of tea, then it was delivered with a look that if I order again I have my first born killed.
I would like to travel QF again and support our national carrier but they have to come a long way yet before I will be convinced.