Originally Posted by
Hotel Tango
I wish I could share your faith in airlines. But I can't!
While I have seen plenty of anecdotal accusations that the 'airline lied to me' I have yet see once evidence of any airline intentionally lying about the reason for a delay or cancellation. Forget about morals it's more than their reputation would be at stake if they would knowingly lie to regulators.
Yes I'm sure staff have made up or guessed what could have happened, saying 'It
could have been a birdstrike' when they don't have the information. Human nature.
Any 261 issue should be pursued as set out in the Regulation. First claim with the airline, if not satisfied then go to the NEB, still not satisfied go to the courts. And save yourself some money, contact airline and NEB yourself, before approaching a claims agent. While some may be reputable, some are not.