My brother in law was on this particular trip and remains rather pissed off at being pinned to the ceiling wondering whether he was even going to make it to Afghan at all. He is a reasonable, amicable man, he also significantly outranks the Captain of this aircraft. The RAF pilot sat next to him wasn't that impressed either.
When I last had a chat with him I suggested some remedial training might resolve this issue. He still wanted to tear the Captain a new one. They went through 27 seconds of hell. Brother in law would rather be in a contact than that unknown. He **** out and cost the tax payer a million quid. Unfortunate end to an unfortunate situation. But ultimately correct. The old boys network went years ago.