This was things like removing the speed bump, the pedestrian crossing on the approach road and putting up mobile signs offering free parking in the long term car park. Despite all of the 23 corrected actions the traffic queue still extended to Capability Green just before Christmas.
No doubt the modelling did not see a problem with just a single drop off lane, a horseshoe bend in the drop off lane, putting in 4 pedestrian crossings in the drop off lane or a duel carriageway where most of the traffic wants to feed into a single lane, none of which has been corrected.