Three years ago KLM , I believe , lost my baggage (ie. not put on the flight) between Eindhoven and Amsterdam enroute to Las Vegas . I was fully booked between Eindhoven and Amsterdam and Stand-by AMS-LAS. (Reason - wanted to overnight in AMS due early departure but hotels full so booked domestic flight) . I am to this day convinced that KLM was economical with the truth when I checked the situation in AMS , personally with the baggage office - twice - if my bag had arrived , and then when it didn't turn up in Minneapollis and further in Las Vegas. It eventually turned up 5 days later. The (poor) NWA baggage guy in Las Vegas said -' 80% of our baggage claims (in LAS) originate in Amsterdam with KLM' (!!!!!) . When will the problem be solved - seemingly not in my lifetime. Another lost customer. ( I must add that I PAY Business Class travel now that my stand-by days are over , by choice , but not to KLM)