Travel firm Thomas Cook's dealings with the family of two children killed by carbon monoxide were often ill-judged, an independent review has found.
Bobby and Christi Shepherd, aged six and seven, died at the Louis Corcyra Beach Hotel, in Corfu, in October 2006.
The review said the deaths were compounded by Thomas Cook's reaction.
Thomas Cook said the report, which also said parts of the firm protected costs ahead of customer experience, made for "uncomfortable reading in parts".