I too guessed that AMS would come into the story somewhere. They have been saying for years that they are in the process of fixing the baggage problem but the situation does not get better, presumably due to lack of funds. As with Mike Southern, I have encountered a poor attitude from KLM to the problem.
Frankly, other things being equal, I try to avoid connecting at AMS.
I remember when KLM were the best things with two wings...
answer=42