So, what is it about this time, CAD
OMG>>>new software build days before opening (are you serious??) and ridiculous low confidence level and insufficient hands on hours and absolutely unready mindset.....
They are making broth for their customers:
Which airlines will drink this first? Management has to make sure each controller under the pyramids is handcuffed (the cup holders) in his console so that he won't run away when something happens. They have to go to jail because they said they were Level 3, 4, 5 in their Phased Functional Implementation Self Assessment Form. Those said they were Level 5 are criminal acts; you give up your right you deserve it.
FIX THE 
SYSTEM