XX621, Don't give up on the brand (I never thought I would find myself defending a brand of any sort!). I think their record up to this debacle has been pretty good. I don't know the numbers but it seems to me the incidents involving these phones is pretty low considering the number of phones sold. If you compare Samsung's handling of this compared to various models of car that get out there with latent defects and the record of the manufacturers dealing with these defects, there is no comparison. Look at how Vauxhall dealt with Zafira fires. Even a couple of years after customers, BBC Watchdog etc highlighted this, Vauxhall kept to their denials. Then they admitted there really was a problem, issued a recall to fix them and then had to issue a second recall shortly after that! Then there was the Ford Pinto scandal in the 70s with rather a lot of people killed by the known shortcomings with fuel tanks. So, balanced against that sort of thing, Samsung have reacted quite well.