XX621; Would it not be better to contact your supplier/service provider? My son (previously an iPhone slave) went to the Note 7 and received his the day before the official release here in UK. And very pleased he was with it too. Then the first issue with the battery was announced and after a day or 2 his service provider contacted him to say they will replace it with the latest version. They made the replacement very quickly and then came the latest series of announcements, culminating in the withdrawal of the Note 7 altogether. His service supplier immediately supplied him with the latest iPhone. A shame really, as he liked the Samsung. I, my brother and nephew have all been Samsung users for quite some time and are running the Galaxy 7 Edge. Great phones.
I tnink I would get on to the supplier and get a bit loud with them!