Very true they do have very loyal customer base who are no doubt very concerned they to start flying with the riff raff on jet 2
You started it, Brigantee.
I suggest you start doing some research on the competition - Monarch management could learn some lessons from Jet2.
In respect of problem passengers I can assure you that all UK airlines suffer from certain individuals - awareness is high of Jet2 on this subject because they are actually trying to do something about it.
As for KyleRBs comment about the Mantegazzo's being 'very shrewd business people' - all I can say is
ha ha ha ha ha ha ha ha ha ha ha!