To anyone from inside MON this is no surprise, the company has spent millions on training every single staff member on 'Customer Service' with a focus on how to say please and thank you. Alongside this an inordinate amount of money is being spent on corporate rubbish aimed to boost 'synergy' in the company.
Staff are disgruntled with the way this amazing and proud company has been managed into the ground by an executive group who are happy to slash pensions, pay and working conditions but will channel huge amounts of funds into pointless vanity projects for their own gain.