Originally Posted by
PAXboy
Yes, I agree and wish it were not so. If you are a single pax, or low tier, you get a standard letter and the complaint gets added to a pile and, I dare say, is reviewed with others at years end. If you are high tier, or corporate, you get a few more FFMs.
Another side of that coin. Perhaps not the lowest of tiers and nor a solo pax, but in the last couple of years I've twice felt compelled to contact BA via their website about their declining (but not delayed flight) WT+ service standards.
On both occasions, after a few days, they emailed back with an apology and
two x £100 coupon numbers - one for Mrs Seafire and the other for myself, for use on any BA flight within the following year.
I might be exceptionally fortunate, but with BA at least, the complaint was apparently taken seriously and it did pay to complain. Alas, l've since seen no hint of accompanying improvements on BA though!