UA
United pay for an unbelievable amount of staff bearing in mind that they only have a 757 operating the route. They can easily have 5/6 desks open. I just find it bonkers that they haven't given the route a fair crack of the whip, especially in November/December time for Christmas shoppers etc. It's a shame, but when you can get to the US via Heathrow, Dublin, Paris, Amsterdam and Brussels for significantly cheaper, is it any real surprise?