Once again, we have trial by internet and selective evidence.
Maybe it would all be clearer if we heard the full recording, no edits, no timing changes.
A report should be filed, so that lessons can be learned, but this butchered recording makes it difficult to see who needs to learn the most. Except Nigel who needs to be reminded what the Radio is for. She had enough on her plate without listening to him throwing his rattle out of the pram.