Many of the baggage delays etc are down handling agent staffing issues...
Although managers may think they have things covered, many staff don't always work overtime and plenty fail to show up for shifts (particularly when the weather is decent etc!) Considering most are recruited from agencies and paid little more than the minimum wage its not surprising! Handling agent service standards have been a particular challenge for one of LTN's long serving airlines in recent years!!
Don't get me started on the ambulift service run by a monopoly at LTN who frequently show up 45mins to an hour after an aircraft has arrived to collect passengers (much to the extreme frustration of the operating crew who may have already had a 12 hour day and have to wait until all passengers are off)
