+1 on point #3!
Who isn't scared of the media? The one time I remember a local celebrity missed his flight, he called up the media and they were all filming at the kitty counter. Forgot if it's kitty or Dragon. From sorry you missed your flight you late your fault. To refunding them couple thousands on the spot! Yes of course show the cameras! It was a few years ago correct me if my memory is wrong. But media is a pretty scary thing! Save your "face"!