Fire Wall. Great post. You are correct in your assessment of the situation. CX management have long ago crossed the line of morality and integrity. Their main goal is to divide and weaken all groups, and on present evidence they are succeeding. I don't dislike my KA colleagues. I do dislike a management who has no other goal other than to destroy our profession and enrich their small circle of self-absorbed and self righteous brethren. We need to calmly enact a strategy that quietly and slowly strangles them. We need to unite, identify a common strategy and then engage the real enemy. Fighting amongst ourselves will surely advance the overall destruction of ALL our careers. I would point out for the benefit of the KA staff, CX management will surely take far more away from you than they are deceptively offering. Fact.