It doesn't change
I worked there many moons ago (decided it was a @#it sandwich) but I digress.
I still remember standing around one New Years Eve kicking rocks sans drink. Asking around, it was amazing how many other guys were on standby until 2359. CX will never change, they will make noises, show shiny baubles, promise the moon. But in the end the accountants win, and the boys at the coalface get shafted. CX 101, divide and conquer.