MoL from Newsweek: "We're also the No. 1 customer-service airline in Europe. yadda yadda".
No 1 by who's rating?
No 1 by who's independent assesment?
No 1 by which agreed method?
The man is clever, this sounds like the 'worlds favourite airline' which was peddled so successfully for so many years. If he keeps on saying it and putting it on his web site - it will be difficult to challenge because of the impossibility of making an accurate cross-carrier comparison.