No prizes for guessing the motivation to finally register and post on PPRUNE, I was even going to use the name CASA Fat Cat but thought that would be taken for sure! I'm another who hung up the David Clark's when Part 61 et. al. came out.
To business:
The Government's response to the Forsyth report (The Aviation Safety Regulation Review Report) states in response to Recommendation 8a (that CASA publishes KPIs for service delivery functions) that:
"CASA has already commenced publishing monthly Service Delivery Statistics on its website, and will continue to do so."
Available on CASA's website is:
Service Request Statistics (
https://www.casa.gov.au/services/sta...est-statistics), and
Service Delivery Statistics (
https://www.casa.gov.au/services/sta...ery-statistics)
Now, even to an MBA graduate it's got to be obvious that neither of these are statistics. There are lots of "Service Target" numbers, but (surprisingly) there are no actuals under the "Average Processing Time" columns.
So, who should we contact in CASA to ask for their statistics page to be updated
