DFO,
You came to CX on the back of an engagement survey that gave a 4% approval rating of Flight Operations senior management.
You said you'd fix it.
So as a benchmark of how you and your team are doing, why don't you run the exact survey again, and you can then see what progress you've made.
No? I didn't think so. 0% anyone?
What an utter and total failure you and your team have PROVEN to be. I sincerely hope Swire comes through with a big broom soon before something very bad happens.