PPRuNe Forums - View Single Post - EK - Subtle change to contractual tickets..will you be travelling in Y?
Old 9th September 2015 | 05:27
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helen-damnation
 
Joined: Feb 2004
Posts: 752
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From: Hades.
Don't forget that your ALT is a firm commercial ticket. The ground staff are required to ask all passengers if they will accept alternative travel before they can ASK you if you are willing to downgrade.
If you opt not to downgrade, they are obliged to offer you hotac etc and alternative travel. It is (or was) in the staff travel manual.
H-D
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