I've flown on AAY a lot -- they go where I need to go.
But I'm not surprised that their disorganized systems and total disregard for customer service at their gate functions, and nonexistent telephone customer service, has migrated to airside "issues".
Until recently, their cabin and flight crews were a refreshing relief from the majors. However, eventually their business model will catch up with them. I hope it does not require a serious incident.