Couldn't agree more
I agree with every single word you said, Reverend Green.
But this is the CX culture, we are not allowed to express ourself and point out our own thoughts, even if for the better. Sometimes I think it's the pilot body that don't want progress, stuck with their old ways of doing things, reluctant to change, let's not just blame the 3rd floor. Progress isn't just payrises and basing slots.
It's a lost battle, and reading what most people wrote on this thread reinforces my views.
Good luck.