^^^^^ Please explain how you consider that justifies screwing the payers?
Are you suggesting that their entire repair/replacement components costs are heaped on the "unclean", whilst those who 's face fits, get what most would consider to be a "normal" level of service?
If Mr. Smith's R-K experience is an example of Bell's "No.1 service" I'm blessed that i'm never likely to have to afford it, or their "No. 2 service"
