Good point Wren
I agree with your sentiments.
When I started to fly some 20-years ago, I came from a business background, which followed 20-odd years in the public service. On meeting casa, I had never seen such a poor attempt to "work-with" people as was demonstrated.
In coming to aviation with a technical teaching background, good mathematics skills, management expertise and a proper interest in aviation [not just flying], I hit a brick wall of casa staff who had no idea as to how to achieve reasonable outcomes, correct exams, supportive attitudes etc.
It has just got worse and worse, despite trying to interface and achieve improvements.
We must immediately, Mr. Jeff Boyd, as you have been given a very big baton to carry - give air to the ASRR [David Forsyth] report and quickly move on.
FAA/ NZ rules for all.