Nobody. Absolutely outrageous indeed.
But complain enough and you become marked for the "treatment", and you could lose yr workshop approval. No business. Down and done like a shot duck.
Another example from the same source..
Paperwork error by CAsA re helicopter max weight..should have been 3300. CAsA put in 3000. THEIR mistake...cost to correct..over $1000 to the approval holder. I kid you not.
Until there is a seriously INDEPENDENT Complaints Commissioner with very BIG teeth and biting powers, CAsA shall do what CAsA does.
Toothbrushes aside, they were both squeezing the same tube.
So you can see with CAsA and their "clients" as you are so called, its also known as fcuk the customer as well.