Delta airlines
Not for the first time I have been disappointed with Delta Air Lines. The latest was checking in for a flight with my son (in First Class) yesterday I found that the seat I had reserved for myself when making the booking had been re-assigned. Since we were both traveling on the same PNR and reserved (and were confirmed) the seats at the time of booking I found it somewhat surprising that only mine was re-assigned. There was no aircraft or configuration change involved. The Delta ground personnel (at Fort Lauderdale) I spoke to were disinterested, some to the verge of being rude. When the passenger who had been given my seat showed up I asked him if he had specifically asked for that seat. He replied in the negative and was quite happy to take my re-assigned window seat. All sorted, but WHY the problem in the first place?