Just had a look at the Skytrax feed back on Monarch following the change of ownership, seats and cabin crew re-progamming on customer attitude.
A mixed bag, a Sharm flight with tech stop for fuel in Venice and crew going out of hours didn't play well and the new seats get a lot of complaints about lack of leg room and comfort.
The cabin crew didn't fare much better either.
There was some positive feed back as well.