An interesting thread.
Covey talks about systems. The system in Dubai changes on a daily basis either by DL email or other operations notice to crew.
I am new to EK and do not plan on staying. I have been told a story involving a very senior manager being quoted and the words 'crew' 'lemons' 'squeeze' and 'discard' were allegedly used in the same sentence by him.
I have no idea if that is true or not but I can well believe it based on how undervalued and overworked I feel.