Instead of bagging him (W8) on his last comments how about answering the first half of his post, regarding WHAT happened to CREATE this mess?
PP's list of Facts may be well and good now, once the fat lady has sung, but who cares, you're "sweating the small stuff".
Why did she sing and how can this same song not be sung again?
There is a history of bad handling and poor CRM, non-adherence of SOPS (or own interpretations of them!), breaking of minima (QLD) etc etc.
What has changed to prevent this reoccurring? (honest question)