Dear boys and girls,
Most of you seem to have overlooked the fact that like it or not, customers (students or otherwise) are the people who pay your wages. Treat them with contempt and they bite - trust me, I know (some of them literally!!!).
Justified or not, they are entitled to whinge, and you are paid to deal with it. The airlines don't treat paying customers the same way the FTOs do (or if they do perhaps that is why they are all going bust!), so don't give me all this c**p about it is what the airlines expect because it is good for discipline. It is nothing but an excuse for people who aren't capable or willing to manage an operation to the required standard.
If FTOs were able to meet the standards BEagle wants to see in all students, there wouldn't be a poroblem to start with. Put your own houses in order first guys, then slag off the punters!
