Just wait 'til the CG/ARCC ops calls are coming to you from 'Keith' or 'Ruth' in Delhi! Savings have to be made after all
And Shetlander, have you ever had to go through ambulance control recently, where a 'trained person' reads from a script? I have had advice that would have killed the casualty that I was resuscitating whilst awaiting the ambulance if I had carried out the scripted actions.