Hmmm a few interesting points here been raised here.
If you choose not to involve CC in the CRM loop (if they want to be there or not) you have to admit your mad! They are your eyes and ears at all the other parts of the aircraft when your in the cockpit.
Tarring all CC with he same brush, or all CC from one company with the same brush for that matter does not help issues either. The facts of the matter are that some do have the wrong attitude, and this is true in EVERY company. Some more so than others. If you choose to throw your hands up and give up on those individuals and fight fire with fire, then nothing will get resolved and only make matters worse. Surely it's better to keep trying and get through to these people and hopefully get through to them even a small bit, the result being a small impovement is better than none...but never the less...a small improvement!
There is a similar phenomenon in the CC community as well you may be suprised to hear.
Some girls tar all pilots with the same brush as well! They believe they are all beer drinking, womanising, self centred, lying, cheating, arseholes, who only care about money and will do anything to get another woman to sleep with them behind their wifes back (all totally wrong of course!!!).
But....low and behold some girlies choose to not to believe the hype and date a pilot. SOME even MARRY THEM!!!
I think this would be more of a dating site if this particular urban myth were thought to be true across the board and nobody actually tried to find out the real truth and educate the masses.
Something to think about for all you non supporters of involving CC in CRM.
That one day course or that extra few minutes trying to make an effort might not get you just frequent hot coffee's - it might just get you a date...or more. It might even save your life.....
Surely a good case for CRM!
