...........we do work for a different kind of outfit.
Good point, flapsforty. Therein lies a fundamental difference.
You're possibly assuming, since it seems obvious in a decent outfit, that recruitment is competently executed. This is one of THE main targets of my criticism.
You're possibly assuming, since it seems obvious in a decent outfit, that CRM training is competently executed. This is another big problem area. "Token gesture"/overly theoretical/minimalist/just plain bad CRM training is a joke.
You're assuming that the treatment of staff is decent and civilised.
You're assuing that all of the many other elements which make for "happy bunnies" in the workforce are in place.
Therein lie all of the answers you're looking for - recruit good people, give them good CRM training which highlights the importance of working well together, treat them properly and add many other factors (no doubt) and it'll probably work much better than at present.
(Hey, and call me Anthony.........it's good for CRM !)
