Joint CRM

[flapsforty]

CArn, you're not respomding to your own posts; at least I am reading them.
And wondering if there is a solution to the situation at your airline regarding the behaviour of your CC as percieved by you.

When I say that "everybody is educationable", I mean that all these boys and girl started out applying for the job of flight attendant because they were really keen. Competition is fierce for that job; a quick read of the Cabin Crew forum makes that very clear.
So you start of with young people dead keen to work as CC. Who have demonstrated a goodly amount of social skills, otherwise they would not have been hired. Most of them have a sunny disposition and a real likeing for people.
When they start on the line, at least IMHO, they work very hard and are always eager to please the passengers, the Purser and the Pilots.
They are NOT out to become surly cows and aggressive b@stards from the word go, and that's for sure.

So what happens Carn? What turns these folks from hard working eager puppies into snide and or aggressive louts?

Finding the anser to that might help solve the problem.
Implying that there is just something wrong with them seems too easy.

Again in my oh so very humble opinion, since we do work for a different kind of outfit.