Whilst we are the subject of refunds, anyone have a better understanding of the process when it comes to family members on CAT A tickets being downgraded? Having paid for one class but they travelled in a lower class. Is the original amount charged? and therefor do I have to claim the difference back? (Tried via trips but there seems to be no option) or do the company charge the correct amount?
Thanks
it's all soo easy to figure out.