Understand that the EK website runs on about 7 different programs all patched together. It works OK when you are at headquarters, where every computer there is set up for it. However, when you are trying to access it from home, you need to go through 3 different applications just to get to your required training module. If one of them has been updated and your current browser settings are not compatible you need to call the IT department to get it sorted. I would firstly recommend not applying here as several people have already warned you!! If you are however unemployed and this is your only option, call EK ask for the IT department and they will get you sorted.