finncapt,
Well, as I've said on here before.....
If you pay me, I'll happily hold your hand and whisper soothing nice sounds into your ear to console you about your IT problems and spend a few hours writing up a detailed report for you at the end.
But my time here is unpaid... so you get the benefit of decent advice but without the padding, waffle and treading on eggshells that would normally have to be present in a professional supplier/client relationship.
So I can do CRM when circumstances merit it....